Services & Partnerships

Professional Services

Architecture & Implementation

You've chosen to "Rule Your Data" with Pion. Now you need to realize the promise of this powerful toolset. How should your new data processing system be architected? How do you keep it simple, while being both powerful and efficient? What are the best practices, and how can you implement them quickly for immediate ROI? How do you ensure your staff has the knowledge to maintain the system and to wield Pion themselves in the future?

Our team is ready to help you navigate these issues. Being active participants in the ongoing evolution of Pion, our engineers are the best people to help you realize the full potential of Pion-based solutions. And we won't do it under a veil of secrecy, that's definitely not our style. We'll work openly with your staff from the start, mentoring them on every aspect of designing, implementing and maintaining a smoothly-running Pion solution. We know you need to be firmly in-control and self-sufficient. That's not just a marketing pitch, it's simply how we do business.

Here's what we can do for you:

• Pion-based solution architecture and design
• Expert on-site installation and configuration
• Ongoing services as your Pion solution evolves
• Hands-on mentoring throughout every engagement
• Formal training to quickly enable your staff

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Support & Maintenance (WIP)

When you become an Atomic Labs customer, you'll receive top-notch support from dedicated representatives who can assist you with all the usual issues:

• Answers to your questions about Pion
• Troubleshooting and product defect research
• Escalation of critical problems to engineering
• Access to patches, updates, documentation, etc.

Contact us as your needs demand, whether it be during business-hours, or that dreaded incident at 3:00am when you absolutely must get to the bottom of your problem quickly. If you require assistance, we'll be ready to help.

Custom Critical Support

If your needs go beyond incidental support, our professional services team is available whenever you need their assistance. We offer monthly packages which grant you direct on-call access to our senior resources. SLAs can be tailored to your needs, from business-hour labor with next-business-day response, to 24x7x365 assistance with nearly immediate response for mission-critical Pion applications. As your environment changes due to our efforts, we will take it upon ourselves to ensure that our support team always knows the very latest about your usage of Pion.

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Solution Development

Pion is designed to be easily extendable. We know that new challenges sometimes need specially-crafted solutions. Because it is an open-source platform, you can roll up your sleeves and add modules to Pion yourself. If that's something you can't achieve on your own, or would rather leave in the hands of our experienced software development team, then Atomic Labs is here to help you.

We can consult with you on design and provide implementation advice, or we can simply take the challenge off your plate and deliver a complete solution. Whatever level of involvement you need from us, we're ready to apply our unparalleled knowledge of this powerful platform for you. Our solution architects work seamlessly with our professional services team, so you'll never need to repeat yourself or deal with confusion. We'll ensure that our support team is always aware of the latest picture of your Pion solution. Beginning-to-end, we'll be there for you.

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